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BZ Paintball Supplies

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Shipping and Returns

DESPATCH AND DELIVERY OF GOODS

Delivery within can be by either DPD, UKMail, UPS, MyHermes or Royal Mail depending on speed of service chosen and your location.

Orders must be placed before 2pm for same day processing.

Unless specifically stated otherwise, all delivery times quoted only include working days (Monday-Friday, excluding bank holidays)

 Free Delivery is available to UK mainland only on orders over £50. because of the weight and fragile nature of paintballs, they can only be sent with DPD and so are excluded from the free delivery option.

RETURNS AND FAULTY GOODS


We recommend the use of a courier such as myHermes to return products to us. This provides a method of carriage with tracking and destination receipt signature. No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt. We will only accept returned products that have been authorized for return by our technicians. When Returning your product please include full details of the fault and full contact details. In accordance with your statutory rights, you are responsible for returning the goods and covering the cost of return in any situation.

 

Order Errors (yours) In the unlikely event that you have ordered items you did not want, and have not been in touch before they are picked and dispatched, returns may be subject to a 20% restocking fee

Picking Errors (Ours) In the unlikely event that the goods you have received do not reflect your order, please accept our immediate apologies and allow us to correct the situation. Please contact us on 01642 605000 so that we can arrange for the correct products to be sent to you.


Picking Errors (Manufacturer)
 If you suspect that your pre-packaged goods have missing or incorrect items please contact us on 01642 605000.


Damaged in Transit . If you suspect your product to have been damaged in transit please contact us on 01642 605000 so that we can arrange a replacement.


Warranty Repair . If you suspect your product to be faulty within its warranty period please call us on 01642 605000 to arrange a warranty repair.


Due to the nature of the products we sell, BZ Paintball Supplies does not offer a refunds on markers, air/co2 systems or paintballs. For a refund on other unused items send the items back to us at BZ Paintball Supplies, 38B Dukesway, Teesside Industrial Estate, Thornaby, TS17 9LT. This does not affect your statutory rights.


Non-Faulty Goods. Under the Distance Selling Directive, you have the right to return your goods for a full refund as long as you notify us within 7 working days from the day after you receive the goods. Used markers are non-refundable, unless it is found to be faulty. You will need to call us for an authorisation number for a return.

BZ Paintball Supplies UK is the leading retailer for all your paintball gear and needs in the UK in 2017. We have the largest walk-in paintball store in the UK where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball equipment you need.

If you’re new to paintball or an avid player we have all the paintball supplies you could ever need. We stock all the latest paintball gunspaintball markerspaintball masks, paintballs, paintball hopperspaintball loaders, and paintball gear/accessories, from all the top brands including Dye, Eclipse, HK Army, Virtue, Shocker Paintball, DLX, Empire, Vforce, Tippmann, Ninja, GOG, JT and many more at competitive prices.

We carry a huge amount of stock in our paintball shop and dedicated warehouse so 99.9% of our orders can ship for delivery next working day. We are the only paintball store that displays whether an item is in or out of stock, other online stores might tell you they carry lots of stock, but it will generally only be of the most popular paintball items.

What's more, we have dedicated certified technicians for Tippmann, Dye, Proto, Planet Eclipse, Empire, BT, MacDev, Luxe and Shocker so we always have expert paintball knowledge on hand to help you with any problems. We have new stock arriving daily, so if there's anything you can't see on the website, please give us a call or drop us an email to see if we can help.


 

location

Mail to: info@bzpaintball.co.uk

Phone: 01642 605000

Address: 38B Dukesway, Teesside Industrial Estate, Stockton-on-Tees, TS17 9LT

United Kingdom.

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