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Terms and Conditions

PRICING AND VAT

All prices stated are in UK pounds Sterling and include VAT. All error and omissions accepted. Prices displayed do not include shipping. Shipping costs are calculated on weight. Shipping costs include processing, packaging and shipping costs and are based on UK shipping only. Please email for international shipping costs. Prices are subject to change at any time.

PAYMENT AND OWNERSHIP OF GOODS

Goods remain our property until paid for in full. If your issuing bank declines your credit card or cheque payment, either before or after the despatch of goods, we will treat the order as cancelled. If the goods have been despatched we may require you to return the goods to us within 7 days or require you to pay in full by satisfactory means within 7 days.

In the event that any amounts become due (missing or damaged returned goods, credit or debit card charge backs and dishonoured cheques) we reserve the right to engage the services of a debt recovery agent. Charges incurred as a result of this action will be your responsibility. We do not store credit card details nor do we share customer details with any 3rd parties.

DESPATCH AND DELIVERY OF GOODS

Delivery within can be by either DPD, UKMail, UPS, MyHermes or Royal Mail depending on speed of service chosen and your location.

Orders must be placed before 2pm for same day processing.

Unless specifically stated otherwise, all delivery times quoted only include working days (Monday-Friday, excluding bank holidays)

 

 Free Delivery is available to UK mainland only on orders over £50. Because of the weight and fragile nature of paintballs, they can only be sent with DPD and so are excluded from the free delivery option.

If we cannot fulfil or deliver your order within these times or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.If any of the items you order are not in stock, delivery may take up to 28 days.

Air/Co2 Tanks


Please note that unless otherwise stated air and co2 tanks are supplied empty due to very strict courier regulations.

Paintballs


Due to the fragile nature of the product, we do not actually recommend sending paint via couriers. However, if you choose to buy we will only ship DPD as this is the most secure method.Please be aware though,if you receive your paintballs and some are damaged, even if the package has been signed for as damaged, there is a chance we can still not claim on it.

*****You have been warned.*****

 

 

CANCELLATION


You have the right to cancel your order as long as it has not been shipped. To cancel your order or to check the status of your order please call us on 01642 605000.

 

 

LIABILITY


Our delivery liability is reflected in the terms and conditions that Royal Mail and Parcelforce afford us and is limited to postage refund only.

 

Please Note: BZ Paintball Supplies cannot be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies.

 

RETURNS AND FAULTY GOODS


We recommend the use of Royal Mail Recorded Delivery to return products to us. This provides a method of carriage with tracking and destination receipt signature. No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt. We will only accept returned products that have been authorized for return by our technicians. When Returning your product please include full details of the fault and full contact details.

 


Order Errors (yours) In the unlikely event that you have ordered items you did not want, and have not been in touch before they are picked and dispatched, returns may be subject to a 20% restocking fee

Picking Errors (Ours) In the unlikely event that the goods you have received do not reflect your order, please accept our immediate apologies and allow us to correct the situation. Please contact us on 01642 605000 so that we can arrange for the correct products to be sent to you.


Picking Errors (Manufacturer)
If you suspect that your pre-packaged goods have missing or incorrect items please contact us on 01642 605000.


Damaged in Transit . If you suspect your product to have been damaged in transit please contact us on 01642 605000 so that we can arrange a replacement.


Warranty Repair . If you suspect your product to be faulty within its warranty period please call us on 01642 605000 to arrange a warranty repair.


Due to the nature of the products we sell, BZ PAintball Supplies does not offer a refunds on markers, air/co2 systems or paintballs. For a refund on other unused items send the items back to us at BZ Paintball Supplies, 38B Dukesway, Teesside Industrial Estate, Thornaby, TS17 9LT. This does not affect your statutory rights.


Non-Faulty Goods. Under the Distance Selling Directive, you have the right to return your goods for a full refund as long as you notify us within 7 working days from the day after you receive the goods. Used markers are non-refundable, unless it is found to be faulty. You will need to call us for an authorisation number for a return.

HANDLING COMPLAINTS

 

We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.

WEBSITE ACCURACY


Our Software Developers and Product Managers work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.

 

 

TELEPHONE ORDERING


We aim to give the most accurate and up to date information available when taking telephone orders, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Product specifications may change without prior notice.
We may record all telephone conversations for confirmation and training purposes.

 

 

GOVERNING LAW AND CONTRACT INFORMATION


No contract will exist between you and BZ Paintball Supplies for the sale of any product unless and until your order has been shipped and until then the right is reserved to decline your order. These contracts do not affect the consumers' statutory rights.

 

These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English Courts.

If any part of our terms and conditions is determined by a UK court to be invalid, illegal, void or otherwise unenforceable under any current or future law, the remainder of our terms and conditions shall not be affected thereby.

 

DISCLAIMER


To the fullest extent permitted by law, BZ Paintball Supplies is providing its web sites and contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to its web sites or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. Except as specifically stated on its web sites, to the fullest extent permitted by law, neither BZ Paintball Supplies nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of its' web sites. This is a comprehensive data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, BZ Paintball Supplies does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of its affiliates, directors, employees or other representatives. These Terms and conditions do not affect your statutory rights as a consumer.

Welcome to BZ Paintball Supplies UK

BZ Paintball is the leading paintball store/ retailer for all your paintball gear and needs in the UK. We have the largest walk-in paintball store in the UK where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball equipment you need.

If you’re new to paintball or an avid player we have all the paintball supplies you could ever want and need. We stock all the latest paintball gunspaintball masks, paintballs,paintball hoppers and paintball gear/accessories, from all the top brands including Dye, Eclipse, HK Army, Virtue, Shocker Paintball, DLX, Empire, Vforce, Tippmann, Ninja, GOG, JT and many more at competitive prices.

We carry a huge amount of stock in our paintball shop and dedicated warehouse so 99.9% of our orders can ship for delivery next working day. We are the only paintball store that displays whether an item is in or out of stock, other online stores might tell you they carry lots of stock, but it will generally only be of the most popular paintball items.

What's more, we have dedicated certified technicians for Tippmann, Dye, Proto, Planet Eclipse, Empire, BT, MacDev, Luxe and Shocker so we always have expert paintball knowledge on hand to help you with any problems. We have new stock arriving daily, so if there's anything you can't see on the website, please give us a call or drop us an email to see if we can help.

Paintball for Beginners

If you're just starting out in paintball check out our Advice for Paintball Beginners guide, providing you with vital insight to what to look for with regards to paintball guns and paintball masks. We also have some great blog posts addressing some beginner questions such as '"What's the best paintball gun for a beginner?", or "What's the difference between air and co2?". We cover many more topics asked by beginners in our blog here.

Paintball Guns

Since paintball became a popular recreational activity there has been an increase in avid paintball players buying their own equipment. The main part of any kit bag is the paintball gun, which may also be referred to as a paintball marker (some people don't like to refer to paintball markers as guns at all), this is the most basic element of any game of paintball. We have hundreds of paintball guns for sale to suit all budgets and needs.

Pain tball guns use one of two propellant's (either co2 or High Pressure Air (HPA) to power a firing mechanism which pushes a ball out of the front of the paintball marker via a barrel. There are many brands and styles of paintball gun available.

When buying your first paintball marker you should stick to a recognised brand so you know you’re buying a quality piece of kit which is going to be covered by Warranty. For more information you should check out our blog on 'What's the best paintball gun for a beginner?' You can get an entry level blowback paintball gun at an affordable price and then most guns can be enhanced by adding paintball gun upgrades.

 If you're after some serious firepower, contact us either on 01642 605000, by email on info@bzpaintball.co.uk or on the Live Chat to explore the best available options to suit your needs.

Paintball Masks

Paintball masks may also be referred to as paintball goggles, for obvious safety reasons you cannot play paintball without one. If you're just starting out taking paintball up as a hobby, we would recommended a paintball mask as the first bit of kit you should buy, check out our blog post The First Piece Of Paintball Kit You Should Buy.

All paintball masks come in one universal size with straps to adjust the fit, though some do provide more coverage, vision and protection than others. Different brands and models of paintball mask have a different fit, so it really is a good idea to try some on before you buy. What fit's one person well might not fit the next person and a poorly fitted goggle can cause even the most expensive models to steam up - look out for models with thermal lenses, these are dual paned and are the ones less likely to steam up. If you’re having issues with your paintball mask steaming up check out our How to Prevent Your Paintball Mask from Fogging blog post.

You can be confident buying a mask from BZ Paintball because we only stock models that are CE approved to ensure your safety.

Paintball Hoppers

The paintball hopper is the 'tube' that sits on the top/side of your gun and stores the paintballs and feeds them into the marker, this may also be referred to as a 'paintball loader'. The standard capacity for a paintball hopper is around 200. At first you may get away with a cheap gravity fed hopper, but if you tend to fire fast or buy an electronic marker (which fires fast)  then you will need an electronic loader to be able to feed as fast as you can fire. For more help check out our 'Paintball hoppers - what you need to know' blog post.

Paintball Gas Tank

Paintball gas tanks/bottles hold the propellant that powers the firing mechanism on the paintball marker. This can be one of two sources - Co2 or High Pressure Air (HPA). Co2was once the standard, but air is fast becoming the most common due to its consistency in comparison to co2.

The choice of tank you go for will mostly depend on which gas your local field can refill (no point buying a HPA tank if the place you go to play can only fill Co2 for example). Also, your choice of gun can be impacted on what gas is available to you as a lot of the electronic markers are not compatible with Co2. If in doubt, check out our blog 'Which paintball guns can use air and co2?".

You should be aware the most of the tanks are supplied empty when bought as couriers will not transport pressurised tanks.

Paintballs

At BZ Paintball we have a vast selection of paintballs available for purchase, stocking Paintballs from brands such as HK Army, GI Sportz, DXS and Proto. Interestingly despite being called 'Paintballs', they are not actually filled with any paint! They contain a mixture of ingredients that are easy to clean off once a player is hit.

Paint balls vary in quality and the quality is determined by your main purpose. As a general guide the more expensive the paint is the more brittle it will be, breaking easier. However to use high grade paint you will need a high end paintball gun. For more information on paintball grades check out our 'Different grades of paint' blog post.

Paintball Gear/Paintball Equipment

We have a vast selection of paintball gear from all major paintball brands. You can check out the paintballing equipment for yourself at our walk in paintball store – the largest in the UK!

 

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